Refund & Cancellation Policy

This policy explains how billing, cancellations, and refunds work for Vidi. Payments are processed by our merchant of record, Polar, which handles billing and refunds on our behalf.

30-Day Money-Back Guarantee

Every Vidi plan (monthly, annual and lifetime) is covered by a 100% money-back guarantee. If Vidi isn't right for you, email us within 30 days of your first payment and we will refund the full amount, for any reason, no questions asked. Refunds are returned to your original payment method via Polar.

Subscriptions started before 5 July 2026 that included a free trial keep that trial on its original terms.

Cancellation

You can cancel your subscription at any time from your account settings or the customer portal. When you cancel, your subscription remains active until the end of the period you have already paid for, and it will not renew after that. We do not charge any cancellation fee.

Refunds After 30 Days

Beyond the 30-day guarantee window we generally do not provide refunds for subscription charges already billed, including renewal charges.

That said, we want you to be satisfied. If you were charged unexpectedly, or believe you are entitled to a refund, contact us within 14 days of the charge and we will review your request in good faith. Approved refunds are returned to your original payment method via Polar.

Contact

For any billing question, cancellation help, or refund request, email daniel@vidi.email. We aim to respond within two business days.